FAQ

If you need help with anything, have questions or feedback, or just want to say hey! Please visit our Contact Us page. We’d love to hear from you.

      

Orders and Shipping

 

We’re so excited for your order! Once it’s been placed, you’ll receive a confirmation email from us and your card will be charged in full at the time of purchase. We currently only ship to the United States through USPS with a free standard shipping rate and to Canada with a free standard shipping rate. Orders are usually processed within 24-48 business hours. Because our jewelry is small-batch and many of our pieces are made to order, it may take up to seven days to ship. You’ll receive a second email from us with the USPS tracking information once your order has been shipped. If you have questions at any time regarding your order or expedited shipping, please visit our Contact Us page. 

 

COVID-19 UPDATE: We’re still shipping! And working very hard to bring your VUE jewelry art to you during this hard time. Due to COVID-19’s impact, there may be some shipping delays as we continue to follow the orders and regulations to keep everyone safe. We hope you understand! 

   

Returns & Exchanges

 

Not your vibe? No worries. You have fifteen days from when you receive your order to return for a refund. We just ask that the jewelry pieces are returned in their original condition (unworn and unaltered) and packaging. Visit our Returns Page to start a return. Refunds will be issued back to the same method of payment used to order. 

Please note while we do have free returns, we do not offer standard exchanges due to the limited quantity of some of our unique jewelry pieces. To receive a different style, please place a new order on our online shop. If you have any questions, we want to hear from you! Send us a message through our Contact Us page by clicking the button above.

 

Our Jewelry

  

We use the real stuff. We love a mindful approach. We look out for sensitive ears. 

Conscious craftsmanship is our top priority, and we’re all about the natural materials here. That’s why VUE jewelry is nickel-free, lead-free, small-batched, and handcrafted ethically and locally. Every gemstone and shell we use naturally varies a little in shape, size, and color, so each piece’s finish is unique to our artistic standards and might look slightly different from its original picture. We pride ourselves on mindfully creating jewelry art just for you. No two pieces are the same!

All our pieces are:

    • Nickel-free
    • Lead-free
    • Small-batched
    • Handcrafted locally
    • Natural elements

       

      Jewelry Care

       

      We want y’all to be able to wear VUE jewelry forever. Our pieces are preciously crafted just for you and we hope you’ll treat them that way! Necklace chains are delicate—be careful not to pull or tug on them. Our gold and rhodium-plated metals might see a little natural tarnishing over time with wear, so we recommend gently wiping jewelry with a soft polishing cloth and storing in a dry place. Also, our pieces prefer to stay out of the water, excessive sunlight, and humidity, and please try to keep everything away from chemicals and abrasive surfaces. Basically, we hope you’ll treat our jewelry with as much love and care as you’d treat any piece of art!

       

      Jewelry Repair

       

      We hope you love your VUE jewelry and want you to be able to enjoy wearing it. If there is any issue, like maybe you did accidentally pulled too hard on our chain necklace and need it fixed. Reach out to us on our contact page and we are here to help. We want to make sure you continue to love and wear your VUE.

       

      Custom Orders

       

      OH YES! We’d love to work with you on a different earring combination or group order. We want to make sure your VUE experience is great, always. To start the process, shoot us a message on our Contact Us page by clicking the link above. Be sure to add “Custom” in the subject line!

       

      Bridal

       

      Congrats, friend! We’d be absolutely delighted to craft something special for your big day. We’ve created custom earring combinations for our amazing brides and bridal parties, and these can be found on our bridal page. If you have a custom request, hit up our Contact Us page by clicking the link above and send us a message with the subject line “Bridal.”

       

      Wholesale

       

      We’d love to work with you! For wholesale inquiries, please send an email to wholesale@vuebysek.com with the subject line including “Wholesale Inquiry”